Terms of Use

Last Updated: November 14, 2025

Welcome to Healing Explorer! These Terms of Use ("Terms") are a binding agreement that governs your use of the My Healing Explorer platforms, websites, and services (collectively, "the Services") provided by Dillon Prime Limited ("My Healing Explorer," "we," "us," or "our").

By creating an account or using our app, you agree to these Terms and our Privacy Pact. We've tried to make them as clear and fair as possible. If you do not agree, please do not use the Services.

We may update these terms from time to time. If we make significant changes, we will notify you. Continuing to use the Services after a notification means you accept the new terms. Your sole recourse if you do not agree to the modified terms is to discontinue use of the Services.

CHAPTER A: WHAT MY HEALING EXPLORER IS (AND ISN'T)

My Healing Explorer is a self-guided digital companion designed to support your personal healing and well-being journey through daily, bite-sized lessons and reflections.

Crucially, our service is not a replacement for medical advice, diagnosis, or therapy. It is an educational and supportive tool. Please consult with a qualified healthcare professional for any medical or mental health concerns. This is repeated in our Disclaimers, but it is the most important thing to understand about our service.

CHAPTER B: YOUR USE OF THE SERVICE

Limited License: We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your personal, non-commercial use, as outlined in these Terms.

Our Community Guideline: Healing Explorer is a safe space for personal growth. We ask that you use the app for its intended purpose and in a way that is respectful to yourself and our community.

Prohibited Activities: To protect the Service and our community, you agree not to (and not to allow any third party to):

Don't Reverse Engineer: Attempt to decompile, disassemble, or otherwise discover the source code of the Service.

Don't Copy or Resell: Modify, copy, distribute, resell, or commercially exploit the Service.

Don't Break the Law: Use the Service in violation of any applicable laws, including data protection and privacy laws.

Don't Introduce Viruses: Upload any viruses, worms, or other harmful code.

Don't Scrape Data: Save, store, or archive any portion of the Service outside the platform without our permission.

Don't Circumvent Security: Attempt to bypass any security measures we have in place.

Accessing the Service: Your access is based on a de-identified, locally generated Unique Identifier (UUID). To sync data across multiple devices, a temporary PIN is generated. You are responsible for the security of your devices and any PIN used during the syncing process.

CHAPTER C: YOUR DATA & DATA SECURITY

Your Content, Your Responsibility: You own the content you create in your journal. You are responsible for ensuring it is lawful and that you have the right to use it (for example, you have consent if it involves others). We hold no responsibility for the content you transmit.

Our Ownership of Anonymized Data: To improve the service, we create anonymized, aggregated insights from user data. As explained in our Privacy Pact, this data can never be linked back to you. We own these anonymous "derivatives."

Confidentiality: We respect the confidentiality of your data. We commit to not using or accessing your personal data without your permission, unless required by law or essential for providing the service.

Data Security & Backups: We prioritize the security of your data with daily system backups for disaster recovery and encryption for data in transit. However, no system is 100% secure. It remains your responsibility to maintain your own copies of important data. We are not liable for any loss of data. Please see our Privacy Pact for more details.

CHAPTER D: RESTRICTIONS TO USE

Eligibility: You must be 18 years or older to use the Service. By using the Service, you confirm that you are of legal age.

CHAPTER D: RESTRICTIONS TO USE HEALING EXPLORER

Eligibility: The Healing Explorer platform is available only for individuals aged 18 years or older. By agreeing to this Agreement, you represent and warrant that you are of legal age and have the authority to enter into this Agreement.

You may not, and you agree not to allow or assist any third party to:

Commercial Exploitation: License, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make the Healing Explorer Service available to any third party in any way.

Modifications: Modify, adapt, alter, translate, or create derivative works of the Healing Explorer Service, except as expressly permitted by this Agreement.

External Linking: Create internet "links" to the Healing Explorer Service or "frame" or "mirror" the Service on any other server or wireless or internet-based device.

Integration with Unapproved Services: Use or merge the Healing Explorer Service, or any component thereof, with other software, databases, or services not provided or approved by us.

Reverse Engineering: Modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Healing Explorer Service.

Interference: Interfere in any manner with the operation of the Healing Explorer Service or its intended use in health practice.

Circumvention: Attempt to circumvent any electronic protection measures in place to regulate or control access to the Healing Explorer Service.

Data Mining: Use any automated systems, including but not limited to robots, spiders, or offline readers, to access the Healing Explorer Service in a manner that sends more request messages to the Healing Explorer servers than a human can reasonably produce in the same period.

Unauthorized Use: Develop, distribute, or sell any software or other functionality capable of launching, being launched from, or otherwise integrated with the Healing Explorer Service without our express prior written consent.

We reserve the right to investigate and take appropriate legal action, including but not limited to terminating your access to the Healing Explorer Service, for violations of this Agreement. This may involve legal action and cooperation with law enforcement authorities to the fullest extent of the law.

CHAPTER E: FEES

Subscription Payment: Your subscription will be processed through the app store (Apple App Store or Google Play Store) from which you downloaded the app. All payments are subject to their terms and conditions.

Automatic Renewal: To ensure uninterrupted service, subscriptions are set to automatically renew by default. You can manage or cancel your subscription at any time through your app store settings.

Right to Cancel: You have the right to cancel your subscription within 14 days of starting it for a refund, in accordance with UK law and app store policies.

Pricing Changes: We reserve the right to change our prices. We will provide you with reasonable advance notice of any price changes affecting your subscription renewal.

CHAPTER F: OUR RIGHTS & OWNERSHIP

The Healing Explorer name, logos, and the design, layout, and content of the Service are our intellectual property, protected by copyright and trademark laws. You have no rights to our content except for the personal use granted in this Agreement.

CHAPTER G: MOBILE NETWORK PROVIDER

Your agreement with your mobile provider applies when using our Services. They may charge you for data usage. The quality of our Service may be affected by factors outside our control, such as your network connection.

CHAPTER H: FEEDBACK

We love hearing your feedback! When you provide us with feedback, you grant us the right to use it without restriction or compensation to improve our products and services.

CHAPTER I: IMPORTANT DISCLAIMERS

1. This is Not Medical Advice.

The Healing Explorer platform offers tools for informational and supportive purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your doctor or another qualified health professional with any questions you may have regarding a medical condition.

2. Your Journey is Your Own.

Your use of this platform is entirely at your own risk. You are responsible for any reliance you place on the platform's tools and information, including any AI-generated content. We are not liable for any outcomes or consequences that arise from your use of the Service.

CHAPTER J: NO WARRANTIES & LIMITATION OF LIABILITY

The following terms outline the limitations of warranties and liability associated with the use of the platform, subject to your statutory rights as a consumer under UK law:

Healing Explorer is offered on an "as is" and "as available" basis. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content on it, whether express or implied. In particular, we do not warrant, guarantee, or make any representations regarding the correctness, accuracy, reliability, completeness, or currentness of the Healing Explorer platform.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our Services; or

use of or reliance on any content displayed on our Services.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

IN ANY SITUATION WHERE WE MIGHT BE FOUND LIABLE FOR DIRECT DAMAGES, DESPITE THE DISCLAIMERS ABOVE, OUR LIABILITY WILL BE LIMITED. THIS CAP IS SET AT THE AMOUNT PAID BY THE USER, IF ANY, FOR ACCESS AND USE OF THE HEALING EXPLORER PLATFORM IN THE THREE (3) MONTHS PRIOR TO THE DATE THE CLAIM FIRST AROSE. WE ARE NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION ASSOCIATED WITH THE USE OR INABILITY TO USE HEALING EXPLORER OR ANY RELATED SERVICES.

CHAPTER K: INDEMNIFICATION

You agree to indemnify us (hold us harmless) from any claims arising from your breach of these Terms or misuse of the Service.

CHAPTER L: TERMINATION

You are free to stop using our Service at any time by deleting your account.

We reserve the right to suspend or terminate your access to the Service if you violate these Terms, in order to protect the safety and integrity of our platform and community. Where possible and appropriate, we will make reasonable efforts to notify you.

CHAPTER M: PRIVACY

Your privacy is the foundation of our work. Our practices for collecting and using information are detailed in our Privacy Policy. By using the Service, you agree to our Privacy Policy.

CHAPTER N: GEOGRAPHICAL JURISDICTION AND COMPLIANCE

You hereby represent that you are fully aware and in compliance with all applicable Sanctions Regulations as defined below. You further confirm you are not a resident or incorporated in a Sanctioned Jurisdiction and that you are not a Sanctioned Person, as defined below. You will not access the Services from a Sanctioned Jurisdiction. You hereby confirm you will not provide, directly or indirectly, any services to any Sanctioned Jurisdiction or Sanctioned Person. You agree to indemnify us for any fines and/or penalties imposed as a result of a breach of this section. “Sanctions Regulations” means all trade, economic or financial sanctions, embargoes, or restrictive measures administered, enacted or enforced by (i) the United States (including without limitation OFAC or the Department of State), (ii) the European Union or any European Union member state, (iii) the United Nations, (iv) the United Kingdom, (v) Israel, or (vi) any other governmental entity of a jurisdiction where we conduct business. “Sanctioned Jurisdiction” means a country or territory that is itself the subject or target of any Sanctions (currently, Cuba, Iran, Lebanon, North Korea, Syria, and the Ukrainian Regions of Crimea, Luhansk, Donetsk, Kherson and Zaporizhzhia). “Sanctioned Person” means any person subject to Sanctions, including (a) any person appearing on any list of persons subject to Sanctions maintained by the United States (including without limitation OFAC or the Department of State), (ii) the European Union or any European Union member state, (iii) the United Nations, (iv) the United Kingdom, (v) Israel, or (vi) any other governmental entity of a jurisdiction where we conduct business; (b) any person located, organized, or resident in a Sanctioned Jurisdiction; or (c) any person directly or indirectly owned fifty percent or more or controlled, individually or in the aggregate, by one or more persons described in the foregoing clauses (a) and/or (b).

CHAPTER O: DISPUTE RESOLUTION & GOVERNING LAW

This Agreement is governed by the laws of England and Wales. The parties will first attempt to resolve any dispute through good faith negotiation. You agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute.

CHAPTER P: GENERAL TERMS

Assignment: You may not assign, sublicense, or otherwise transfer this Agreement or any of your rights or obligations under this Agreement without our prior written consent. Any attempt to do so without our consent will be void. We may freely assign or transfer its rights and obligations under this Agreement to any third party.

Superseding Agreements: This Agreement supersedes all prior agreements concerning the subject matter herein.

Invalid Provisions: If any provision in this Agreement is deemed invalid by a court with competent jurisdiction, such provision or portion thereof will be deemed omitted.

Rights of Third Parties: Nothing in this Agreement will create or confer upon any party that is not us or you any legal or equitable rights, remedies, liabilities, or claims with respect to this Agreement, except for any subsidiaries, parent companies, affiliates and other connected legal people.

Survival: Provisions of this Agreement that by their nature should survive termination, including but not limited to sections on intellectual property rights, confidentiality, limitations of liability, and indemnification, will continue to apply even after the termination or expiration of this Agreement.

Entire Agreement: This Agreement constitutes the entire agreement between you and us and supersedes any prior agreements, understandings, or representations.

Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: The failure to enforce any right or provision of this Agreement shall not be considered a waiver of such right or provision. Any waiver must be made in writing and signed by our authorized representative.

Relationship of the Parties: Nothing herein shall be construed to create a partnership, joint venture, agency, employment, or any other type of relationship between us and you beyond the contractual relationship expressly provided for in this Agreement. Neither party shall have the authority to act on behalf of or bind the other in any manner whatsoever.

Enforcement of rights

In the event of a breach or threatened violation of our intellectual property rights or confidential and proprietary information by you, we may suffer significant harm that cannot be easily remedied. Therefore, we reserve the right to seek immediate injunctive relief to enforce this Agreement without the necessity of posting a bond. This may involve obtaining necessary interim, equitable, provisional, or injunctive measures from a court with jurisdiction. By accepting this Agreement, you agree to the jurisdiction of the appropriate courts and acknowledge our right to take legal action to safeguard our rights and interests.

Contact Us

Please contact us at mail@myhealingexplorer.com with any questions about these Terms.